**Return Policy for Sutton Performance & Machining LLC**
At Sutton Performance & Machining LLC, we are committed to providing high-quality products and services to our customers. However, we understand that sometimes returns may be necessary. Please review our return policy below for information on how to return items purchased from us:
1. **Eligibility for Returns**
- Returns are accepted within 30 days of the original purchase date.
- To be eligible for a return, items must be in unused, new condition and in their original packaging (if applicable).
- Custom or specially machined parts, as well as items marked as "Final Sale," are not eligible for return.
2. **Return Process**
- To initiate a return, please contact us at Suttonperformance24@gmail.com with your order number and reason for return.
- We may request photos or additional information to assess the return.
- Once your return is approved, we will provide you with detailed instructions for returning the product.
3. **Return Shipping**
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect items).
- For your protection, we recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned items.
4. **Refunds and Exchanges**
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method used at the time of purchase.
- If you are requesting an exchange for a different item, please specify the new product and we will arrange the exchange subject to product availability.
5. **Defective or Incorrect Items**
- If you receive a defective or incorrect item, please notify us within 7 days of receipt. We will arrange for a replacement or refund, including covering return shipping costs.
- Defective items must be returned in the same condition they were received, with all original parts and packaging.
6. **Non-Returnable Items**
Due to the nature of our products, certain items are non-returnable, including:
Custom-machined parts
Special orders
Items that have been used, installed, or modified
7. **Contact Information**
For any questions regarding returns, please contact us at:
Email: Suttonperformance24@gmail.com
Phone: 989-335-0794
We appreciate your business and strive to ensure your satisfaction with every purchase. Thank you for choosing Sutton Performance & Machining LLC!
